FAQs - Frequently Asked Questions and Answers
If you cannot find the answer to your question, please feel free to email us at customerservice@lanyardstore.com and we will answer your question as thoroughly and promptly as possible.
We no longer offer a printed catalog. Printed catalogs run up our costs and don't keep up with our fast-paced ever-changing business.
Imprint colors can match any pantone color. Slightly higher minimums may apply on colors other than those shown on our order form.
Lanyard colors can (almost) match any pantone color. There is some variation in custom dyeing and this is an understood industry standard. Higher minimums apply on colors other than those shown on our order form.
You may order a randomly imprinted sample by going to the 'order sample' button on our home page.
You may request a pre-production sample. However, some of our items are produced directly at our overseas factory, so there is additional cost to ship the sample to you. Pre production samples are $65.00 and add 4-7 business days onto the overall production time. We recommend using our virtual sample, which is emailed to you free of charge.
Our prices are factory-direct wholesale already. Discounts are determined solely by quantity ordered and there are no further discounts.
Yes we 'blind dropship'. Many distributors, wholesalers and other companies use us to ship to their end customers as our factory-direct prices allow for sizeable profit margins. Simply indicate in the 'comments' section of your order that you need the order blind dropshipped and we will not place return info on the boxes and there will be no invoices or packing slips.
Our design team can design or re-draw your logo, depending on complexity. We will work with you to make sure you design is right for your product. Additional charges of $50/hour apply
We ship directly from our overseas factory. We can and do ship large quantities directly to anywhere in the world. We ship directly to any military installation in the world so no need usually for APO/FPO shipments
Prices for 50,000 or more pcs. are quoted individually. Please contact us for a quote.
We offer our customers a free vacation on orders of $500 or more. Write 'vacation' in the 'coupon/bonus code' section of the order form. Once we send the vacation form and vouchers, we do not handle any of the arrangements. You will contact the travel agent to make these arrangements.
Orders may be cancelled right up until the time they ship. Any charges incurred by us up until the time you cancelled will be charged, including art charges, screen charges, dyeing costs, etc.
Screen charges are the cost of setting up a custom device to print your unique logo. We save the screens for 2 years so if you re-order the same thing with the same imprint within that time, you will not incur a screen setup charge.
We are the manufacturer. As such, custom ideas, custom lanyard lengths or even entirely different products are no problem. Depending on the item, longer lead times and higher minimums will apply. We can and have done large corporate orders for everything ranging from shoelaces to neoprene cd cases. You'll be amazed at the prices.